At Brotherhood Credit Union we understand life is busy and convenience is of utmost importance. With this in mind, our new Digital Banking will offer seamless banking solutions built for the way you want to bank, whether you are at home or on the go.

The upgrade will take place on Thursday, September 17. Online Banking, Bill Pay, and Mobile Banking will be unavailable beginning on Thursday, September 17, at 8am for the system upgrade to take place. The new system will go live at 10am Thursday, September 17.

Most of your account details will be saved and ready for you to use. This includes transaction history, personal finance manager information, bill pay payee information, scheduled payments and internal transfers, as well as eStatement settings.

Mobile push alerts, mobile Card controls, and external transfers will not transfer to the new system. You will need to make note of or save this information for your records prior to Tuesday, September 15. These settings will need to be set up again once the new system is live

Yes, we will be launching a NEW Mobile Banking app as part of the upgrade. This will be available for download on Thursday, September 17.

You can access the new Mobile Banking app in two ways:

1. Through our Current Mobile Banking app
   Open our current Mobile Banking app and you will be redirected to download the new Mobile Banking app. Once downloaded, you can log in with your existing User ID and Password.
2. Direct Download
   Search for Brotherhood Credit Union within your device’s app store and download the new app. Then log in with your existing User ID and Password.

Once the new app has been downloaded, you should delete the old app.

No. Once the new system is live, you will be able to login using your existing User ID and Password. Upon your first login you will have the option to select a text or phone call with a one-time passcode to verify your identity. You will simply enter this passcode into the system and submit to securely log in.

If you utilize biometrics to access your digital banking, you will need to be sure you know your User ID and Password prior to our go-live date. You will be required to enter these within the new system the first time you log in.

After you have logged in, you can reestablish your biometrics for future logins.

If you are unsure of your User ID, please contact us at 781.598.5555 for assistance.

If you are unsure of your Password, you can easily reset it by selecting “Forgot Password” from the Online Banking login screen and following the on-screen prompts.

Yes! It is very important that we have your current phone number and email address. Please review and update this information within your Online Banking Profile as soon as possible to ensure a smooth first-time login.

Also, mobile push alerts, mobile Card controls, and external transfers will not transfer to the new system. You will need to make note of or save this information for your records prior to Tuesday, September 15.

You will need to reestablish any mobile push alerts, mobile card controls, and external transfers settings you had set up in the previous system, as this information did not transfer.

Please note, while your internal transfers will be available within the new system if you would like to make edits to these you will need to set up the transfer again and delete the old one.